Solutions
See how Tiimely supports utilities & telco
Help customers understand their affordability
Provide transparency to customers with automated affordability assessments.
Minimise the risk of hardship
Prevent hardship cases with deeper financial insights using transaction data, open banking, and Tiimely's proprietary AI, to avoid customer overcommitment to services and payments.
Support customers through hardship
Create workflows to regain net positive financial positioning and offer ongoing monitoring tools.
Features
Features tailored to utilities & telco needs
Financial Data Collection
Automate customer financial data collection
Xapii empowers utilities & telco businesses with real-time, explainable insights into clients true financial position.
- Utilise open banking for quick financial positioning
- Leverage Tiimely's integrations with Australia's most important data sources
- Explainable and auditable decisions ensuring transparent regulatory compliance
Understand Affordability
Upfront affordability and eligibility assessments
Build digital workflows and automated eligibility assessment tools directly into your website. Let customers understand their affordability in real-time and inform customer payment plans for hardship.
- Move potential customers through the funnel with API enabled tools
- Configure business rules to surface a customer's affordability
- Mitigate hardship with real-time data syncing and ongoing financial position assessment
Why partner with Tiimely
Data & explainable AI
Our platform harnesses the power of data & explainable AI to enable human in the loop automation throughout.
Seamless integration
Xapii slots into your existing tech stack and ingests data from Australia's most trusted sources.
API enabled
Our APIs offer extensibility & flexibility. When our partners integrate it leads
to higher customer engagement & lower operating costs.
Configurability
The platform's configurability & flexible design enable support for a wide range of use cases.
Componentisation
The platform’s modular approach ensures flexibility and efficiency in execution.
Resilience
Our platform proactively prevents, detects, recovers & responds to events that could disrupt business activities.
Info security & compliance
Info security & proactive monitoring of environmental controls enables compliance by design.
Quality engineering
Quality is reflected in the Platform through adherence to industry best practices & continuous improvement.
Security and Encryption
Bank-level security and encryption
At Tiimely, we take security seriously. We are SOC2 compliant, ISO certified, have embedded digital compliance and are CDR and ADR accredited.
