Tiimely Privacy Policy

At Tiimely Pty Ltd ("Tiimely") we’re committed to protecting the privacy of our Clients, their Customers whose information is utilised through our products, and our Website/Social Media Visitors.

The policy explains how we manage all personal information that is collected through our website and Xapii products. It includes:

  • How we collect information
  • What information we collect
  • How and where information is held
  • Use and disclosure of information (including overseas)
  • Corrections and complaints
  • Changes to the Privacy Policy.

The personal information collected by Tiimely will vary dependent on the relationship you have with us and how you choose to engage:

  • Client – the entity that is licensed by Tiimely to use Xapii products including any authorised users of the Client
  • Customer – the applicant or customer (or potential applicant or customer) of a Client
  • Website/Social Media Visitor – any person visiting and interacting with the Tiimely.com website or with Tiimely via social media.

1. How we collect information

We collect Personal Information in the following main ways:

  • As an existing Client, when your authorised users engage with us or use our products and services;
  • As a Website/Social Media Visitor, directly from you when you interact with us (for example, completion of a web form) and to obtain website data via cookies (see below) and analytics software.
  • As a Customer of our Client, when our Client uses our products or services to manage any part of its dealings with you (for example, where our Client uses our Xapii products to help it process or assess a credit application), we collect any personal information we receive about you in the course of providing our product or service to our Client.

2. What information we collect

The types of information we collect will depend on your relationship with us and how you’re engaging with our products or services e.g.

  • If you are a Client: :
    • When you use Xapii products and services, we may collect and store any personal information provided directly to us, such as name, emails address, phone number. We may also rely on a third-party payment processor to complete transactions, and all data shared with them falls under their own privacy policies.
  • If you are a Customer of a Client:
    • We may collect and store personal information which we receive about you which occurs during the use of our products and services by our Clients, including but not limited to your name, contact details, bank account and financial information. This information is collected through our Clients’ use of our products or is generated through the processing of personal information by our products. While we store and process this personal information, access to that information is generally controlled by our Clients and their users and there is limited access by Tiimely employees who perform administrative or service support functions.
  • If you are a Website/Social Media Visitor:
    • When you submit web forms or interact with the Tiimely Website or our posts on social media, we may gather and store any information provided directly to us through features such as contact forms or webinar registrations, such as name, email address, phone number and the business you work for.
    • We use cookies (a small text file sent by your computer each time you visit our website unique to your browser) to keep track of your activity when using our website and enhance your experience You can disable cookies at any time by visiting the “settings” or “help” section of your browser.

For all Clients and Website/Social Media Visitors, we may also collect details about how you interact with our website and products, such as the activity you carry out when using Xapii products or using our website, technical information including your IP address, time-zone settings, browser versions and operating systems, as well as behavioural metrics. This may be linked to your account for fraud detection and prevention purposes.

3. Use and disclosure of information

Your information can be used in several ways, and in limited circumstances disclosed, depending on whether you are a Client, Customer or Website/Social Media Visitor (see meanings above). This section also details where information is disclosed overseas.

Clients

We use your information to facilitate your use of the features and functions of our products and services to operate and maintain our products and services. We also use your information to enhance and further develop our products and services, including but not limited to, creating new features or functions; refining or personalising the user experience; and increasing performance.

Customers

When we collect personal information through our Clients’ use of our products, that information is typically used in connection with an application and/or assessment process for a product or service being provided by the Client. This information is stored in Australia. Our Clients’ privacy policies will contain more detailed information about their collection and use of personal information in connection with their products and services. We may also use the information collected through use of our products to create anonymised, aggregated or de-identified information for the purposes of product analytics and insights, service and product improvement and feature development.

Security

Client information is used to authenticate and verify you, to detect and protect against security events and monitor violations or other illegal activity. This includes establishing identity and credentials to ensure access and use of our services and products.

Communications and marketing

Client information is used to provide updates on products, subscription renewals, payment reminders, alerts and other notices relating to our products and services.

For Website/Social Media Visitors, your information is used to contact you or send you communications about our products and services. We use small subsets of hashed information to tailor content to our website users.

We use HubSpot to create and deliver marketing and sales content, and to manage relationships with current and prospective Clients (including maintaining records of meetings and communications). We disclose personal information (name, email, phone number, physical addresses and social media links) to HubSpot for these purposes. This information is stored in the European Union. HubSpot's privacy policy is available here.

We ensure a simple and clear means of opting-out is included in marketing materials. Alternatively, you may ask to opt-out of receiving marketing communications from us at any time by contacting us using the details in this policy.

Tiimely also uses various analytics and social media platforms to provide targeted marketing content to existing and prospective clients. To understand how these social media platforms use your information or to find out how to opt-out of target marketing on these platforms, please refer to each their privacy policies. Tiimely uses the following social media platforms:

  • Facebook
  • X (formerly Twitter)
  • LinkedIn
  • Google Analytics
  • Google Ads

Support services

We may use or disclose Client or Customer information to diagnose and resolve technical matters you may experience using this service, including sharing information with third parties to resolve these technical matters.

We may also disclose your personal information where required by law or where we have a reasonable belief that the disclosure is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms of Service.

4. Corrections and complaints

In most cases, you can gain access to and seek correction of your personal information. Should you wish to do so, please contact us at enterprise@tiimely.com.

If you ever have an issue or complaint regarding your privacy or the way we’re using your personal information, please contact us by emailing enterprise@tiimely.com, and we’ll address it as quickly as possible. We will aim to have your issue resolved within 30 days.

If you are dissatisfied with our response, you can contact the OAIC:

Office of the Australian Information Commissioner (OAIC).

If you have a complaint about how we handle your personal information, you can contact the OAIC.

5. Changes to the Privacy Policy

We will review this policy regularly to ensure it is up to date. Changes will be posted on this page. Please check back frequently for the latest updates.