Help customers in hardship

Hardship Assistance Solutions for Lenders

Respond quickly and sensitively to customers experiencing hardship with automated serviceability APIs and tailored insights

Xapii Hardship Assistance Solutions for Lenders

Support customers

How Xapii can support your Hardship Assistance team

Let Xapii assist with Hardship data consolidation, case management and prevention

With increased focus by regulators and lenders on creating an easier way for customers to provide hardship notice and deliver personalised experiences, Xapii provides scalable and sustainable automated assessment technology, allowing you to offer quick and personalised responses and plans, making hardship management efficient and empathetic.

Consolidate

Digitise the process of collecting and assessing data so your team can focus on providing assistance to your customers when they need it most

Manage

Inform customer payment plans with real-time data syncing and ongoing financial position and serviceability assessment

Prevention

Assist customers through hardship to regain net positive financial positioning and offer ongoing monitoring tools so they feel supported

Digitise

Embed API tools or use intuitive UI to digitise your hardship application form

Allow Xapii to collect and consolidate data from a variety of trusted sources to validate the customer financial position.

This includes declared financials, Statement OCR, scraped data, Open Banking, direct feeds and CCR (coming soon).

Xapii-hardship-UI

Xapii-dynamic-financial-types

Automate

Automate serviceability and affordability assessment with dynamic financial types

Configure your serviceability credit policy for point-in-time or ongoing financial assessment. Assess customer serviceability using declared, detected, and validated financial data to meet regulatory and policy requirements.

Analyse

Inform customer payment plans with insights into customers' full financial position

Detect, categorise and enrich income, expense, liability and asset information against declared financials with Xapii Decide. Workshop customer payment scenarios using Xapii's Serviceability engine.

Prevent

Make informed decisions towards mitigating financial hardship

Embed Xapii Convert to unlock workflow optimisation, and inform customer payment plans through digitisation, streamlined data collection, and automated serviceability and affordability assessments.

Augment with Xapii Decide to access advanced data consolidation, enrichment and validation capability for true, real-time customer financial position.

Resource Download

Navigating Financial Hardship in Australia White Paper

See ASIC hardship insights, key lending principles, and Xapii's technology solutions.

Solutions

Augment Tiimely's AI-enriched solutions

Create scaleable and auditable processes so your team can apply hardship-specific assessment consistently to manage volumes and regulatory requirements.

Why partner with Tiimely

  • Data & expandable AI

    Our platform harnesses the power of data & explainable AI to enable human in the loop automation throughout.

  • Seamless integration

    Xapii slots into your existing tech stack and ingests data from Australia's most trusted sources.

  • API enabled

    Our APIs offer extensibility & flexibility. When our partners integrate it leads ​
    to higher customer engagement & lower operating costs.

  • Configurability

    The platform's configurability & flexible design enable support for a wide range of use cases.

  • Componentisation

    The platform’s modular approach to origination, ensures flexibility and efficiency in execution.

  • Resilience

    Our platform proactively prevents, detects, recovers & responds to events that could disrupt business activities.

  • Info security & compliance

    Info security & proactive monitoring of environmental controls enables compliance by design.

  • Quality engineering

    Quality is reflected in the Platform through adherence to industry best practices & continuous improvement.

Security and Encryption

Bank-level security and encryption

At Tiimely, we take security seriously. We are SOC2 compliant, ISO certified, have embedded digital compliance and are CDR and ADR accredited.

soc 2 type 1 logo

CASE STUDIES

Trusted by some of Australia's biggest banks and brands

Find out how Tiimely can help you automate and scale

Contact our experienced Commercial team for a demo today