Support customers
Let Xapii assist with Hardship data consolidation, case management and prevention
With increased focus by regulators and lenders on creating an easier way for customers to provide hardship notice and deliver personalised experiences, Xapii provides scalable and sustainable automated assessment technology, allowing you to offer quick and personalised responses and plans, making hardship management efficient and empathetic.
Consolidate
Digitise the process of collecting and assessing data so your team can focus on providing assistance to your customers when they need it most
Manage
Inform customer payment plans with real-time data syncing and ongoing financial position and serviceability assessment
Prevention
Assist customers through hardship to regain net positive financial positioning and offer ongoing monitoring tools so they feel supported
Digitise
Allow Xapii to collect and consolidate data from a variety of trusted sources to validate the customer financial position.
This includes declared financials, Statement OCR, scraped data, Open Banking, direct feeds and CCR (coming soon).
Automate
Configure your serviceability credit policy for point-in-time or ongoing financial assessment. Assess customer serviceability using declared, detected, and validated financial data to meet regulatory and policy requirements.
Analyse
Detect, categorise and enrich income, expense, liability and asset information against declared financials with Xapii Decide. Workshop customer payment scenarios using Xapii's Serviceability engine.
Prevent
Embed Xapii Convert to unlock workflow optimisation, and inform customer payment plans through digitisation, streamlined data collection, and automated serviceability and affordability assessments.
Augment with Xapii Decide to access advanced data consolidation, enrichment and validation capability for true, real-time customer financial position.
Solutions
Create scaleable and auditable processes so your team can apply hardship-specific assessment consistently to manage volumes and regulatory requirements.
Explore how Xapii Convert and Xapii Decide can be applied in the Hardship use case
Make informed decisions, quickly
Augment with Xapii Convert to:
Automate with purpose
Leverage Xapii Decide for:
CASE STUDIES
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